Pixyvidia Privacy Policy

Last Updated: October 2025

Pixyvidia Limited ("Pixyvidia", "we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (www.pixyvidia.com) or use our AI video production and related services (the "Services"). Pixyvidia Limited is registered in the UK, The Union Building, Rose Lane, Norwich, NR1 1BY.

1. Information We Collect

We may collect the following types of information from clients, partners, and visitors:

Personal Information: Name, email address, company details, phone number, and billing information.
Project Data: Files, scripts, and assets uploaded by you for video production.
Technical Data: IP address, browser type, operating system, and usage logs through cookies or analytics tools.
AI Input Data: Prompts, descriptions, or assets submitted for AI-generated content creation.

2. How We Use Your Information

We use your information to:

Provide, manage, and deliver our AI video creation and related services.
Communicate with you about projects, billing, or support requests.
Improve our website, products, and AI tools through anonymised analysis.
Comply with legal obligations and protect against fraud or misuse.

We will never sell or rent your personal information to third parties.

3. AI Data Processing

Pixyvidia uses third-party AI models (such as OpenAI, Runway, Pika, VEO3 and similar) to generate and enhance video, image, or text content. When you provide input data (e.g., scripts, prompts, or assets), these may be processed by third-party systems under secure and compliant conditions. We ensure that AI providers used by Pixyvidia adhere to strong data protection and confidentiality standards.

AI inputs are not used to train or improve public AI models.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases under the UK GDPR:

Your consent (for marketing or newsletter sign-ups).
Performance of a contract (to provide agreed services).
Legitimate interests (to operate and improve our business).
Compliance with legal or regulatory obligations.

5. Data Sharing and Disclosure

We may share your data with trusted partners only when necessary to deliver our Services, such as:

Payment processors or accounting systems (e.g., Stripe, QuickBooks).
Cloud and AI service providers (for content generation or storage).
Legal or regulatory authorities when required by law.

All third parties we engage with are contractually obligated to protect your data.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Project files may be archived for up to six (6) months unless otherwise agreed. You may request earlier deletion at any time.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access to your personal data.
Correction of inaccurate or incomplete information.
Deletion of data ("right to be forgotten").
Restriction or objection to processing.
Data portability to another provider.

To exercise your rights, contact us at contact@pixyvidia.com. We aim to respond within 30 days.

8. Data Security

Pixyvidia employs appropriate technical and organisational measures to safeguard your personal data against unauthorized access, loss, or misuse. This includes encrypted storage, restricted access controls, and secure transmission protocols. However, no internet-based service can guarantee complete security.

9. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous usage data and improve user experience. You can control cookie preferences through your browser settings.

For more information, see our Cookie Policy (available on our website).

10. International Transfers

Where we transfer personal data outside the UK or EEA, we ensure that adequate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or other approved mechanisms.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated Policy.

12. Contact Information

If you have any questions, concerns, or data access requests, please contact:

The Union Building, Rose Lane, Norwich, NR1 1BY, UK.
Email: contact@pixyvidia.com
Website: https://www.pixyvidia.com